Leadde Terms of Service

Last updated: September 1, 2026

These Terms of Service ("Terms") govern access to and use of Leadde's website, applications, content creation tools, and related services ("Services"). By accepting these Terms during registration or purchase, or using the Services after these Terms are properly brought to your attention, you agree to them. Do not use the Services if you do not agree.

Service provider: LEADDE PTE. LTD., a company incorporated in Singapore ("Leadde," "we," "us," or "our").

Registered address: 60 Paya Lebar Road #12-03 Paya Lebar Square Singapore 409051.

"You" means the individual accepting these Terms or the organization on whose behalf they act. Anyone accepting for an organization represents that they have authority to bind it. "Business Customer" means a customer acting for business or professional purposes who is not entitled to mandatory consumer protection for the relevant transaction. "Consumer" means a person entitled to such protection under applicable law, regardless of the plan name or account label.

"Order Details" means the service, term, price, currency, billing frequency, allowances, and special conditions disclosed and agreed before purchase in an order form or checkout. A confirmation records those agreed terms and does not add undisclosed obligations. Business purchase-order terms do not amend these Terms unless expressly accepted by Leadde in writing.

Sections 1 through 5 form the Acceptable Use Policy. Our Privacy Policy at https://leadde.ai/privacy describes personal data processing. The use restrictions in our Ethics Policy at https://leadde.ai/ethics also apply, subject to Section 13.

A separately signed enterprise agreement prevails over conflicting provisions of these Terms. An agreed data processing agreement prevails on personal data processing. Specific commercial terms expressly agreed in Order Details prevail for that purchase. Mandatory legal rights prevail in every case, including over disclaimers, non-refund terms, liability limits, and the choice of law or courts. No provision excludes responsibility that applicable law prohibits us from excluding.

1 Prohibited Content

You must not upload, generate, distribute, share, or otherwise use any content through the Services that:

(a) Infringes third-party rights, including intellectual property, publicity, privacy, data protection, or other legal rights, including publishing personal data without the necessary permission or other lawful basis.

(b) Is intended to be used as a trademark, service mark, or logo, except for Customer Materials permitted under your agreement.

(c) Is intended for use in international television advertising by or on behalf of an entity with annual revenue exceeding USD 1,000,000,000.

(d) Exploits or harms minors, including content containing nudity, sexualization, or grooming, or promoting or depicting bullying, threats, harassment, or celebration of the suffering of minors.

(e) Is pornographic, sexually explicit, or otherwise inappropriate.

(f) Is obscene, defamatory, libelous, profane, indecent, or bullying.

(g) Contains racist, hateful, violent, or discriminatory material, or promotes hatred based on protected characteristics.

(h) Promotes or glorifies suicide, self-harm, or eating disorders.

(i) Encourages or facilitates harassment, threats, intimidation, predatory behavior, or stalking.

(j) Is factually inaccurate, misleading, or deceptive, including denial of recognized medical or health conditions.

(k) Is fraudulent, including content intended to manipulate, scam, or defraud others, such as phishing or financial schemes.

(l) Promotes or provides instructions for illegal activities, including illegal drugs, weapons or dangerous materials, human trafficking, prostitution, or other unlawful services.

(m) Constitutes spam, unsolicited mass messaging, or repetitive unwanted content.

(n) Is intended for use in advertisements for medical devices, pharmaceuticals, healthcare services, or political campaigns.

(o) Publishes private personal information without the necessary permission or otherwise unlawfully misuses another person's image, likeness, voice, or identity, including through harmful deepfakes.

(p) Compromises security or enables unauthorized access, including spoofing, phishing, or malware distribution.

(q) Spreads election misinformation or undermines democratic processes, including false voting information, impersonation of political candidates or officials, or disinformation intended to suppress or discourage voting.

(r) Impersonates an individual or entity without authorization or falsely represents AI-generated content as human-created.

(s) Otherwise violates applicable local, national, or international laws or regulations.

2 Use of Avatars Voices and Models

The Services may provide avatars, synthetic voices, stock media depicting real individuals, and tools for creating custom avatars or voices. Real individuals whose likeness or voice is represented are referred to as "Actors." Your use of an avatar, voice, or model must comply with these Terms and the rights and permissions applicable to it.

For avatars, voices, and models supplied through Leadde's stock library, you must not use them in any way that:

(a) Damages an Actor's reputation or is defamatory.

(b) Would reasonably be considered offensive to the public.

(c) Associates an Actor with regulated or age-restricted products or services, including gambling, adult entertainment, escort or dating services, alcohol, tobacco, or illegal drugs.

(d) Depicts an Actor expressing personal opinions or endorsements, including political or ideological positions.

(e) Depicts an Actor discussing sensitive topics, including religion, politics, race, gender, sexuality, or other culturally sensitive issues.

(f) Shows an Actor engaging in criminal, unethical, or immoral conduct.

(g) Uses the avatar, voice, or model to create or promote trademarks, design marks, NFTs, or other registrable intellectual property.

(h) Is intended for television broadcast or commercial advertising, unless the applicable license expressly permits that use.

(i) Depicts an Actor as suffering from or being treated for a physical or mental health condition.

For custom avatars or voices created using Customer Materials, you must obtain all rights and express permissions required to create, use, and share the relevant likeness, voice, and resulting content. Permission to create a clone does not by itself establish permission for every subsequent use. You must be able to provide evidence of authorization when reasonably requested and must comply with applicable withdrawal or removal obligations. Custom avatars and voices remain subject to Section 1 and any applicable third-party license restrictions.

You must not falsely imply that an Actor personally endorses a product, organization, statement, or service. Where applicable law requires disclosure that content is AI-generated or manipulated, you are responsible for making that disclosure.

3 Leadde Materials and Licensed Materials

"Customer Materials" means text, documents, presentations, images, audio, video, logos, and other materials that you or your authorized users submit to the Services. "User Output" means the content generated for you through the Services in response to your instructions or Customer Materials.

"Leadde Materials" means the software, tools, templates, stock avatars, stock voices, graphics, and other materials that Leadde provides as part of the Services, including AI-generated stock assets supplied by Leadde. Customer Materials are not Leadde Materials. User Output is governed by Section 8, although it may incorporate Leadde Materials or third-party materials licensed through the Services ("Licensed Materials").

Except where an applicable license expressly permits otherwise, you must not, and must not allow third parties to:

(a) Extract, download, or use Leadde Materials or Licensed Materials in their original or standalone form outside the Services.

(b) Distribute such materials in a form that enables others to extract, download, copy, or redistribute them independently as reusable assets.

(c) Use such materials to train, fine-tune, or develop machine learning or AI models, whether internally or externally.

(d) Mint or incorporate such materials into NFTs, blockchain assets, or tokenized digital goods.

These restrictions continue to apply to the underlying materials when you modify them. They do not prohibit downloading, publishing, or delivering a finished video or other User Output as expressly permitted by your plan, Section 8, and the applicable licenses. Your rights in materials that you independently own are not transferred to Leadde by uploading them.

4 Leadde Services Usage Restrictions

You agree not to:

(a) Rent, lease, resell, sublicense, distribute, or otherwise provide the Services themselves to third parties, except as expressly authorized. Delivery of permitted finished User Output to a client does not by itself constitute resale of the Services.

(b) Reverse engineer, decompile, disassemble, or attempt to derive source code, algorithms, or trade secrets, except to the extent a restriction is prohibited by applicable law. Where legally permitted, give Leadde prior written notice of such activity.

(c) Modify, translate, or create derivative works of the Services except as expressly authorized.

(d) Remove or alter proprietary notices, required attribution, or rights information included in the Services or generated outputs. Watermark removal expressly provided by your plan is permitted.

(e) Use unauthorized automated tools, scraping, harvesting, or data mining to extract content or data from the Services.

(f) Engage in excessive or abusive usage, including unauthorized high-volume automated requests or bulk generation, circumvention of usage limits, or activity that degrades system performance. Use within an expressly provided batch feature or agreed enterprise workflow is permitted subject to its disclosed limits.

(g) Use the Services for competitive analysis, benchmarking, or development of competing AI systems except as expressly authorized or where such a restriction is prohibited by applicable law.

(h) Create or publish content that could reasonably be perceived as a competing product or service using Leadde's proprietary technology or materials.

An "unlimited" feature applies only to the particular feature identified in your plan. It does not remove separately disclosed credit requirements, storage limits, concurrency limits, maximum video lengths, or restrictions on abusive use.

5 Third Party Assets and Open Source

5.1 Icons and Open Source Components

Icon search and rendering are powered by Iconify. Available icon collections may include Lucide Icons, Material Line Icons, IconPark Solid, Huge Icons, SVG Spinners, Firefox OS Emoji, Flat Color Icons, Unicons, IconPark Outline, Tabler Icons, Flowbite Icons, Fluent UI System Icons, and Boxicons. Each component or asset is governed by the license applicable to the version actually supplied, as identified in its accompanying license information or rights notice. A framework's license does not determine the license of every asset accessed through it.

Use, attribution, copyright notices, modification, and redistribution must comply with that applicable license. These Terms do not relicense third-party assets or restrict rights granted directly under an open-source license. Unauthorized scraping or extraction of Leadde's library or compilation remains prohibited. Availability in search results is not a representation that every asset is suitable for every commercial use.

5.2 Music and Other Licensed Assets

Music accessed through the Jamendo Developer API remains subject to the license for the particular track and version. Filtering or availability in the Services does not expand that license. You may use a track commercially only if its license or a separately obtained authorization permits the intended use.

Retain and display attribution, artist information, license links, and modification notices where the applicable license requires them. You are responsible for checking whether your intended distribution, advertising, territory, or platform requires additional permission. No promise is made that a third-party platform will never flag, demonetize, restrict, or remove content containing licensed assets. This does not excuse Leadde from liability that cannot lawfully be excluded.

Access through Leadde does not itself grant a right to extract, resell, or redistribute underlying music or stock files. Rights granted directly by a rights holder or an applicable open license remain governed by that license.

6 Accounts and Access to the Services

You must be legally capable of entering into a binding agreement and must provide accurate registration and billing information. The Services are not intended for individuals under 13. If you have reached that age but have not reached the age of legal majority in your jurisdiction, you may use the Services only with the authorization and supervision required by applicable law, and the necessary consent of a parent or legal guardian.

You are responsible for safeguarding your account credentials, managing access by your authorized users, and notifying us promptly of suspected unauthorized access. Each seat must be used in accordance with the applicable plan. You must not share credentials or access in a way that circumvents seat or usage limits.

Subject to these Terms and payment of applicable fees, Leadde grants you a non-exclusive, non-transferable right to access and use the Services for their intended purposes during the applicable service term. This right does not transfer ownership of Leadde's technology or underlying intellectual property.

If you join an organizational workspace, its authorized administrators may manage your access and workspace content in accordance with the organization's account settings, applicable agreement, and law. You are responsible for obtaining any required authorization before submitting organizational materials.

For a Business Customer, actions of its authorized users and workspace administrators are treated as its actions under these Terms. This does not make you responsible for unauthorized access caused by Leadde in circumstances where applicable law places that responsibility on us.

7 Subscription Services and Payment

7.1 Plans and Billing Periods

Paid Services may include subscriptions, credits, seats, and add-ons. The price, currency, subscription duration, billing frequency, and allowances are specified in your Order Details. Unless those details state otherwise, fees are payable in advance for the selected term. An annual price expressed as a monthly equivalent is charged as the disclosed annual total, not as a cancellable monthly commitment.

Your purchase is for the features and allowances agreed at purchase, not for a roadmap, anticipated release, particular future model, or expected business result. Billing periods and allowance refresh periods may differ only as disclosed before purchase. Descriptions at https://leadde.ai/pricing must be read with the agreed Order Details; undisclosed charges cannot be introduced through an order confirmation.

7.2 Automatic Renewal

A subscription renews automatically only where automatic renewal and its material terms were disclosed at purchase and you gave the required authorization. Unless agreed otherwise, each renewal is for the same duration as the preceding term. Authorized renewal charges are payable at the start of the new term at the disclosed renewal price, subject to Section 7.8.

You authorize Leadde and its payment providers to process the recurring payments you agreed to. Purchase acknowledgments, renewal notices, and further consent requests will be provided as required by applicable law or the agreed purchase terms. We do not promise additional reminders where neither requires them. A free plan does not become a paid subscription without authorization.

7.3 Cancellation

You may stop future renewals through the cancellation function provided for your subscription or by a clear request to support@leadde.ai identifying the account and subscription. We may reasonably verify your authority, but will not require acceptance of a retention offer or impose unnecessary obstacles. An effective cancellation received before the renewal charge is due prevents that renewal; the time we take to process the request does not change its effective receipt date.

Cancellation normally takes effect at the end of the current paid term, with paid access continuing until then subject to applicable limits and Section 10. It does not reverse an already validly incurred charge or create a refund right beyond Section 7.4. Cancellation status or confirmation will be provided through the account or email as applicable.

Non-use, deleting projects, or uninstalling an application does not cancel a subscription. A verified request to close the account also stops its future renewals, even if data deletion takes longer. An access, correction, or limited data-deletion request that does not seek account closure is not itself a cancellation. Account closure may end access before the prepaid term expires; it does not by itself create a refund right.

7.4 Refunds and Billing Adjustments

All fees are non-refundable except as required by applicable law, expressly promised in your agreed Order Details or an applicable offer, provided in this Section, or approved by Leadde in writing. No voluntary refund or cash credit is due merely because you stop using the Services, cancel during a paid term, have unused allowances, change your plans, or request cancellation after an authorized renewal has occurred. This applies to monthly and annual subscriptions, add-ons, and separately purchased credits.

Leadde may offer a discretionary refund, account credit, or other accommodation in an individual case. Such an accommodation does not establish a continuing refund policy, waive these Terms, or entitle another customer to the same treatment. It does not limit mandatory rights.

We will correct verified duplicate, erroneous, or unauthorized charges as required by law. To assist review, provide the transaction reference and relevant information reasonably available to you. A refund claim does not itself cancel a subscription. Contacting support is encouraged but is not a prerequisite to exercising a statutory right or a payment-provider dispute right.

If Leadde permanently discontinues the paid service you purchased, or terminates it for convenience before the prepaid term ends and not because of your material breach, we will refund the prepaid subscription fees attributable to the unused period of the affected service. Separately purchased, unexpired credits rendered unusable solely by that discontinuation or termination will be refunded at their unused purchase value. Promotional value, consumed credits, and fees for service already provided are not included unless the law requires otherwise. We will not substitute account credit for a cash refund owed without your agreement. For Business Customers, these refunds are the exclusive contractual remedy for that convenience termination or permanent discontinuation, subject to Section 11.5.

Mandatory withdrawal, cancellation, and remedies for defective or nonconforming services remain available. Acceptance of these Terms or first use does not alone waive a statutory withdrawal right. Any separate consent or acknowledgment required for early performance or delivery must be obtained through the purchase process. No refund may be recovered twice for the same amount, including through both Leadde and a payment-provider reversal.

7.5 Plan Changes and Add-ons

The effective date, additional charge, and any proration or account credit for a requested change will be disclosed before you confirm it. Unless the agreed change process states otherwise, upgrades or added capacity may begin when confirmed, while downgrades and changes of billing frequency take effect at the next renewal. Neither a downgrade nor unused capacity creates a right to a refund for the current term.

Any credit for a plan change is limited to the amount expressly offered. No assumption of a cash refund, retroactive discount, or free extension arises from a change. Material effects on features, allowances, or stored content must be disclosed before confirmation. Mandatory rights remain unaffected.

7.6 Credits and Usage Limits

Credits, minutes, storage, video duration, concurrency, and other allowances are measured according to the plan and relevant feature rules disclosed before purchase or authorized use. "Unlimited" applies only to the specified feature and remains subject to separately disclosed limits and restrictions on abusive use. It is not a promise of unlimited computing, unrestricted automation, or exemption from other credit requirements.

Subscription allowances are available for the allocation period stated in your Order Details. If no shorter allocation period was disclosed before purchase, the paid subscription term is the allocation period. Unless rollover was expressly offered, unused subscription allowances expire when that allocation period ends and do not become cash, a refund, or a discount on renewal. An annual plan uses monthly allocation periods only if that schedule was disclosed before purchase.

Separately purchased credits and promotional credits are governed by their disclosed validity and use conditions. Subscription cancellation does not by itself forfeit separately purchased credits. A time-based expiry for purchased credits must have been disclosed before purchase; we will not impose an undisclosed shorter expiry retroactively. An active-plan requirement for using such credits must also have been disclosed before purchase. Promotional credits have no cash purchase value, subject to mandatory law.

Credits are contractual service-use entitlements, not a bank balance, investment, or cash equivalent. They may not be sold, transferred, redeemed for money, or used outside the Services unless expressly allowed or required by law. Credits cannot be pooled across accounts unless your plan permits it.

For a verified, isolated execution failure attributable to Leadde that consumed credits without delivering usable output, Leadde will, at its option, rerun the failed operation without further charge or restore the credits consumed. Subject to mandatory rights and any separately agreed service commitment, those alternatives are the Business Customer's exclusive contractual remedy for that isolated failure. They do not convert credits into a cash refund. A materially nonconforming service is not made conforming merely because a file was generated. Edits, new variations, changes of instructions, or subjective dissatisfaction with otherwise conforming output do not automatically qualify for a credit adjustment.

Overage charges and automatic top-ups require advance disclosure of the price or calculation method and your authorization. Otherwise, reaching a limit may stop the affected feature until the allowance refreshes or you authorize a purchase. Usage records are evidence of consumption, but may be challenged with supporting information and are not conclusive where incorrect.

7.7 Payment Methods and Nonpayment

You must be authorized to use your payment method and keep billing information current. You authorize payment providers to process agreed charges and, where permitted, use payment tokens or updated card details supplied by the issuer or network. We may retry an authorized failed payment and seek payment of fees properly incurred.

If payment remains overdue, we may limit paid functionality, suspend the affected subscription, or terminate it. Notice and a reasonable opportunity to remedy will be given where required by law; immediate action may be taken to address fraud, security, or legal requirements. Restriction of access does not waive an existing undisputed debt or extend a paid term automatically. Cancellation remains available while amounts are outstanding.

No new renewal fee will be charged for a term we elect not to supply while an account remains suspended, without an agreed restoration and its disclosed charges. A payment retry for an already validly incurred charge is distinct from a new renewal. For Business Customers, reasonable, documented external collection costs caused by unjustified nonpayment of an undisputed overdue amount are recoverable to the extent permitted by law. No such cost is charged merely for raising a good-faith billing dispute.

7.8 Price and Service Changes

We may change prices for future purchases and renewals. We will provide any required advance notice and obtain any additional consent required by law before a renewal price increase applies. A reasonable opportunity to cancel will be provided before that renewal. There is no retroactive price increase for an already prepaid term.

We may update interfaces, workflows, models, stock assets, or integrations for security, legal compliance, technical maintenance, licensing changes, or product improvement. A change that does not materially diminish the contracted core paid functionality does not itself create a refund right. We do not guarantee the continued availability of a particular stock asset, model version, or beta feature unless expressly committed in writing.

If a change materially diminishes contracted core paid functionality during a prepaid term, we may restore the affected function or offer a reasonably equivalent substitute. If we cannot do either within a reasonable time after notice of the issue, you may terminate the affected service and receive the unused prepaid fees attributable to it. For Business Customers, this is the exclusive contractual remedy for that change, subject to Section 11.5. For Consumers, all mandatory rights concerning modifications, notice, conformity, price reduction, or termination apply; those rights are not limited by a "core functionality" or "materiality" threshold in these Terms.

7.9 Taxes Currency and Invoices

The amount payable and applicable taxes will be disclosed before purchase as required by law. Taxes are additional only where disclosed and legally permitted. You are responsible for taxes legally chargeable to you, not for Leadde's net income taxes. Provide accurate billing and tax-exemption information. Payment-provider currency conversion charges or other independently imposed fees are governed by your agreement with that provider, not a promise of reimbursement by Leadde.

Contact support@leadde.ai for billing records, invoice corrections, or payment questions. Refunds, where due, are processed through the original payment method where reasonably practicable and legally required. We do not guarantee a payment provider's processing time or exchange rate, and will meet any legally applicable refund deadline.

7.10 Promotions Trials and Enterprise Orders

Promotions are subject to their disclosed eligibility, duration, and redemption conditions. Unless expressly offered otherwise, benefits cannot be combined, transferred, exchanged for cash, or applied retroactively. We may refuse fraudulent or abusive redemptions and withdraw offers for future purchases, but will not retroactively change a valid completed purchase or conceal the renewal price after a discount.

A trial converts to a paid subscription only if its duration, conversion date, price, and cancellation method were disclosed and the required authorization obtained. Enterprise billing and renewal provisions expressly agreed in a signed agreement or order control over conflicting website terms. Lawful consumer rights are unaffected.

8 Customer Materials and User Output Rights

As between you and Leadde, you retain your rights in Customer Materials. You are responsible for having the rights, consents, and lawful grounds necessary to upload and process those materials and to instruct us to generate User Output.

As between you and Leadde, you retain any rights you hold in User Output. To the extent Leadde acquires transferable rights in User Output created specifically for you, Leadde assigns those rights to you, excluding Leadde Materials, Licensed Materials, and other pre-existing rights. This allocation does not guarantee that AI-generated content qualifies for copyright protection, is unique, or is free from third-party claims.

Subject to Sections 1 through 5, the applicable licenses, and any restrictions expressly disclosed for your plan before use, you may download, publish, distribute, and use permitted User Output for personal or commercial purposes, including delivery of finished videos to clients. No restriction on extracting underlying stock assets prevents an otherwise authorized distribution of finished User Output. Cancellation of a subscription does not by itself revoke rights validly obtained in finished User Output; you must continue to comply with applicable licenses and these use restrictions.

You grant Leadde a non-exclusive, worldwide license to host, copy, process, transmit, display, and adapt Customer Materials and User Output only to the extent reasonably necessary to provide the Services you request, operate and secure your account, resolve support requests, and comply with legal obligations. We may permit service providers to perform those activities on our behalf subject to appropriate contractual obligations. This permission does not grant us an unrestricted right to publicly promote your content or train general-purpose models on it.

You decide whether to publish or share your content using the available sharing features. You are responsible for checking sharing settings and reviewing output for accuracy, appropriateness, and compliance before use. Others may independently receive similar outputs.

Any license to incorporate Leadde Materials or Licensed Materials into User Output is limited to the permitted finished-output use and does not transfer ownership of the underlying assets. Leadde does not obtain or guarantee additional advertising, music, publicity, or other permissions on your behalf unless expressly agreed. You remain responsible for permissions required by your particular use, without assuming liability for a Leadde breach that cannot lawfully be excluded.

9 Privacy and Confidentiality

Personal data is processed under our Privacy Policy and any applicable data processing agreement. These Terms do not replace required privacy notices, consent, security obligations, or international-transfer safeguards. Consistent with our Ethics Policy, we do not use user-uploaded videos, scripts, images, or audio to train AI models without explicit permission. Processing required to produce a custom avatar, voice, or other output at your request is not consent to unrelated model training or public promotion.

Each party will use reasonable care to protect the other's non-public information identified as confidential or reasonably understood to be confidential, and use it only for performing or receiving the Services, enforcing the agreement, or complying with law. Disclosure to personnel, advisers, and service providers is permitted on a need-to-know basis under appropriate confidentiality obligations. Neither this permission nor a third-party integration removes Leadde's non-excludable data protection responsibilities.

Confidentiality does not cover information lawfully public, previously known without restriction, independently developed, or lawfully obtained from another source without a confidentiality duty. Legally compelled disclosure is permitted, with notice where lawful and reasonably practicable. Information you choose to publish or share is not confidential to the extent of that authorized disclosure. These provisions do not promise absolute security or indefinite retention and remain subject to any stronger obligation in a signed agreement or applicable law.

10 Suspension and Termination

We may remove or restrict content, suspend access, or terminate the affected account where we reasonably believe this is necessary because of a material breach, nonpayment under Section 7.7, fraud, misuse, a security threat, infringement claim, or legal requirement. Measures may be immediate where delay creates a material risk. Otherwise, notice and an opportunity to remedy will be provided where required by law or the agreed contract. We may review reports without undertaking a general obligation to pre-screen all content. Appeals may be submitted under Section 12.

You may cancel renewals under Section 7.3 or request account closure. Closing an account may immediately end access; deletion is subject to legal retention obligations and the Privacy Policy. You remain responsible for fees properly incurred before termination. Where termination is justified by your material breach, prepaid fees are not voluntarily refunded, subject to mandatory law and any agreed refund right; termination does not create a charge for an unprovided future renewal term.

Leadde may discontinue a Service or terminate for convenience, with notice required by law or an applicable agreement and reasonable advance notice where practicable. The resulting refund obligations are those in Section 7.4. Suspension during investigation is not a finding of breach: if it is not justified and deprives you of contracted paid service, available remedies are governed by the agreement and applicable law, not by the breach forfeiture provision above.

You should export and maintain independent copies of content you need. Except under an agreed backup or retention commitment or mandatory law, the Services are not an archival service. Paid access, storage, and export features may end at expiry or closure. We do not undertake a separate obligation to reconstruct deleted content, preserve it indefinitely, or provide custom migration assistance. Any legal right to retrieve or port content remains unaffected, as do the Privacy Policy and an applicable data processing agreement. Suspension must not be used to defeat those rights.

Provisions intended by their nature to survive remain effective, including accrued payment obligations, continuing licenses and restrictions, confidentiality, Sections 11 and 15, dispute provisions, and mandatory rights. Termination does not create a perpetual content-processing license unrelated to lawful retention or requested Services.

11 Disclaimers and Limitations of Liability

11.1 AI Output and User Review

AI output may be inaccurate, incomplete, biased, non-unique, or unsuitable for a particular purpose. You are responsible for reviewing output before publication or reliance and for obtaining any necessary professional advice or clearance. We do not guarantee copyright protection, exclusivity, regulatory compliance, or absence of third-party rights in an output. The Services are not designed for emergency response or autonomous decisions affecting health, safety, legal rights, or financial eligibility without appropriate safeguards and qualified human review.

11.2 Service Warranties

Except for express contractual commitments and obligations that cannot lawfully be excluded, the Services are supplied as available in their existing form. To the fullest extent permitted by law, implied conditions or warranties concerning satisfactory quality, fitness for purpose, merchantability, title, and non-infringement are excluded. No warranty is given that operation will be uninterrupted or error-free, that every vulnerability will be prevented, that outputs will be identical across model changes, or that a particular commercial result will be achieved.

An uptime guarantee, response-time commitment, service credit, backup schedule, or disaster-recovery commitment applies only if expressly agreed in a binding service agreement. Informal support assistance does not create an additional warranty or expand an existing service commitment. This does not override a legally binding representation or mandatory obligation.

11.3 Excluded Losses

Subject to Section 11.5 and to the extent legally enforceable, Leadde, its affiliates, and their respective personnel, agents, and service suppliers involved in providing the Services (the "Leadde Parties") are not liable for indirect, consequential, incidental, special, exemplary, or punitive loss arising from the Services or these Terms. For Business Customers, the exclusion also covers lost profit or revenue, business interruption, loss of anticipated savings, goodwill, and loss or corruption of data, whether characterized as direct or indirect, to the extent such exclusion is lawful and reasonable.

For Consumers, this Section does not exclude losses or remedies that applicable consumer law requires us to cover. It does not shift liability for Leadde's own non-excludable acts to you or to an independent provider.

11.4 Aggregate Liability Cap

Subject to Section 11.5, the total aggregate liability of the Leadde Parties for claims arising out of or connected with an affected Service or these Terms is limited to the higher of: (a) the fees actually paid by you for that affected Service in the twelve months immediately before the first event giving rise to the claim; or (b) USD 100 or its equivalent. Fees for unrelated services or orders are not included. Claims from the same event or connected series of events share one cap, and the number of claimants, users, or legal theories does not multiply it.

This limit applies, where enforceable, to contractual, tortious, negligence, statutory, and other claims, including claims relating to content, confidentiality, and data handling. A different cap expressly agreed in an enterprise agreement or data processing agreement controls where applicable. These limitations do not cap your payment obligations or a Business Customer's obligations under Section 15.

11.5 Mandatory Exceptions and Refunds

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, willful misconduct, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. No disclaimer, exclusive remedy, or cap applies beyond what applicable law permits or, where required, beyond what is fair and reasonable. Mandatory consumer, data protection, conformity, and other statutory rights remain intact.

Refunds expressly owed under Section 7 and mandatory price reductions or refunds are not reduced by the damages cap. There is no double recovery for the same loss. If a limitation is unenforceable, it is disregarded to that extent; it is not an authorization to disregard mandatory law. The remaining enforceable limitations continue to apply.

12 Complaints and Appeals

To report infringement, unauthorized use of a likeness or voice, harmful content, or an account or billing issue, contact support@leadde.ai. Provide enough information to identify the content or transaction, the nature of the concern, your contact details, and evidence of your rights or authority where relevant. Do not include unnecessary sensitive information.

We may request further information, restrict access to disputed content while reviewing a report, and take action required by applicable law. Where legally permitted, we may notify the affected user of a claim and provide an opportunity to respond.

If you believe a content restriction, suspension, or termination was made in error, you may appeal to the same email address with the relevant account or content reference and the reasons for your appeal. We will review the information and communicate the outcome where reasonably practicable, subject to legal and security limitations. This process does not limit other rights or remedies available to you.

13 Changes to These Terms

We may revise these Terms and identify the version by its last-updated date. Changes apply prospectively. For an existing customer, a material adverse change requires advance notice, a reasonable opportunity to review and cancel before it applies, and any further consent required by law. Changes required by law or urgently needed to address security or abuse may apply sooner where lawful, with notice as soon as reasonably practicable.

Section 7.8 governs price and paid-service changes. Updating these Terms does not itself authorize an undisclosed new charge, retroactive forfeiture of purchased credits, or removal of mandatory remedies. Changes do not govern a dispute that arose before they took effect. Continued use constitutes acceptance only where legally effective; otherwise any required affirmative agreement must be obtained.

A customer who does not agree may stop using the affected Services and cancel renewal. Any refund is governed by Section 7 and mandatory law, rather than an automatic right to a refund merely because the website wording changed.

14 Governing Law and General Provisions

14.1 Singapore Law and Disputes

These Terms and non-contractual obligations arising from them are governed by Singapore law, excluding its conflict-of-laws rules, except that this choice does not deprive a Consumer of mandatory protections applicable in their country of habitual residence or otherwise.

For Business Customers, the courts of Singapore have exclusive jurisdiction, unless a separately signed agreement provides otherwise. For Consumers, Singapore courts have non-exclusive jurisdiction, and nothing restricts a mandatory right to bring or defend proceedings in another competent court or tribunal. These Terms do not impose mandatory arbitration or a blanket waiver of collective or representative rights.

Business Customers agree first to send a dispute notice to support@leadde.ai and allow 30 days for good-faith discussions before commencing proceedings. This does not prevent urgent protective relief or proceedings needed to preserve a limitation deadline. Consumers are encouraged, but not required, to contact us first. Regulatory complaints and mandatory dispute or payment-provider rights are unaffected.

14.2 Agreement and Order of Precedence

These Terms, agreed Order Details, and expressly incorporated policies constitute the agreement, subject to the precedence stated in the introduction. A Business Customer's procurement portal, purchase order, or standard supplier terms do not alter it without Leadde's express written agreement. Nothing in an entire-agreement provision excludes liability for fraud or prevents reliance on representations protected by mandatory law.

14.3 Assignment and Severability

You may not transfer your account or contractual rights without Leadde's written consent, except as mandatory law permits. Leadde may transfer the agreement to an affiliate or in a genuine reorganization, merger, or sale of the relevant business, subject to required notice and without unlawfully diminishing your rights. An invalid provision is ineffective only to the extent of the invalidity; remaining provisions continue to apply. Non-enforcement on one occasion is not a waiver on another.

14.4 Notices and Third Party Rights

We may deliver notices through your registered email address or the Services as legally permitted. Maintain current contact details. The Leadde Parties may rely on the protections expressly granted to them in Sections 11 and 15 to the extent permitted by law. No other person receives enforcement rights under these Terms unless expressly stated or required by law.

For subscription, billing, legal, or service enquiries, contact support@leadde.ai. Formal notices may also be sent to the registered address stated at the beginning of these Terms.

15 Business Customer Indemnity

This Section applies only to Business Customers, not Consumers. You will indemnify the Leadde Parties against third-party claims, damages finally awarded, settlements you approve or that are approved under the process below, and reasonable external legal costs, to the extent caused by: (a) Customer Materials you provide or your unauthorized use of another person's image, voice, or rights; (b) your material breach of these Terms or violation of law; or (c) your distribution, modification, or use of User Output in a manner that infringes third-party rights or breaches these Terms.

This indemnity does not apply to the extent a claim results from a Leadde Party's breach, negligence, willful misconduct, or infringement inherent in materials supplied by Leadde and used as authorized. Merely receiving allegedly infringing AI output does not itself establish an indemnity obligation. Consumer responsibility, if any, is determined under applicable law rather than this business indemnity.

The affected Leadde Party must give reasonably prompt notice, with late notice reducing your obligation only to the extent it materially prejudices the defense. You may control the defense with competent counsel reasonably acceptable to Leadde, and Leadde may participate at its own cost. If you do not defend after reasonable notice, Leadde may do so and recover reasonable covered costs. Leadde may take over a defense to protect a material conflict or urgent interest, with recoverable costs limited to what is reasonable and covered by this indemnity.

Neither party may settle a covered claim in a way that admits fault for, imposes non-monetary obligations on, or fails to fully release the other without that party's written consent, not to be unreasonably withheld. Each party must reasonably cooperate and mitigate avoidable costs. No party may recover the same loss twice, and this provision does not shift a Leadde Party's non-excludable liability to you.

16 Third Party Services and Experimental Features

Some Services interoperate with external platforms, payment networks, AI models, or other providers. Independently selected third-party services may have their own terms and privacy notices. You are responsible for authorizing integrations and ensuring that you may send the relevant content to them. Leadde does not control independently operated platforms' pricing, account decisions, moderation, or policies and does not guarantee continued compatibility.

To the extent permitted by law, Leadde is not responsible for losses caused solely by an independent provider outside our reasonable control, or for restrictions that an external platform places on your published output. This does not exclude responsibility for Leadde's own contractual commitments, negligence where non-excludable, data processing obligations, or subcontractors where law makes Leadde responsible. Third-party dependencies do not eliminate statutory remedies for our failure to supply a paid service.

Features expressly identified as beta, preview, experimental, or evaluation features may change or be withdrawn. Unless expressly agreed otherwise, they are provided for evaluation without a service-level commitment or warranty of production suitability. You should not rely on them as the sole repository of critical data or for essential production workloads. This qualification must not be used retrospectively to relabel a contracted paid production feature or avoid mandatory remedies.

17 Events Beyond Control and Trade Compliance

To the extent permitted by law, Leadde is not liable for delay or failure caused by events beyond its reasonable control, such as natural disasters, war, government restrictions, or widespread power, telecommunications, or external infrastructure failure. This applies only to the extent the event actually prevents performance despite reasonable precautions and mitigation, and does not cover an ordinary staffing or capacity shortfall or an event caused by Leadde's failure to meet a legally required duty.

We may suspend the affected performance while the event continues and take reasonable steps to resume it. This Section does not authorize payment for an unprovided future renewal, erase an accrued refund obligation, or override mandatory termination or refund rights. Permanent discontinuation is addressed under Section 7.4; the remaining limitations in Section 11 apply where lawful.

You must comply with export controls, sanctions, and trade restrictions applicable to your use of the Services. You must not use, export, re-export, or make the Services available in breach of those rules, and must obtain any authorization legally required for your activities. We may restrict access where necessary to comply with applicable law.