Why a Damage Inspection Takes Three Weeks to Close
A property damage claim spends most of its life waiting. The adjuster inspects on day one, writes the report from memory that evening or the next morning, discovers a missing photograph, and books a second visit. Each round trip between field and office adds days that the policyholder experiences as silence.
Cycle time is the metric this category is bought on, and almost all of it is created by incomplete capture rather than by slow decisions. A claim that is fully documented on the first visit moves at the speed of the assessment; one that is not moves at the speed of scheduling another appointment. The one thing to withhold is claims data of any kind: policy numbers, addresses, loss values, and photographs of real damage identify a policyholder and cannot appear in marketing material.
The template walks one claim through seven scenes: one on the current cycle and where the days accumulate, two on guided capture that will not let an inspection finish incomplete, one on tagging photographs to damage as they are taken, one on synchronisation to the office before the adjuster leaves the driveway, one on what the desk examiner receives, and one on what a pilot on one peril involves.
