How Does Fare Capping Actually Work?
Fare capping charges each journey at the normal rate until the day's or week's total hits a set ceiling, then stops charging for the rest of that period. The system counts taps already made on the same card, so a rider taking six trips in a day pays the same as one taking four.
That single sentence is also the reason the feature is misunderstood. Riders assume a cap is a discount they must opt into, or a pass they must purchase, and keep buying day tickets they no longer need. The explanation therefore has to lead with what the rider does — nothing — rather than with how the back office calculates it. What stays out of the published version is the settlement mechanics: how the aggregator batches taps and when the charge posts to the bank belongs in the tariff document, not in a rider-facing video.
This template covers the mechanism in seven scenes: two on what changes for the rider, two that follow one card across a week to show the cap engaging, one on the conditions that break capping, one on how to check what was charged, and one closing on where to get help with a disputed fare.
