What a Courier Has to Get Right Before the Van Moves
A delivery day is decided before the first drop. The courier checks the vehicle, confirms the manifest against what is physically loaded, sets the route in the app, and identifies which parcels need a signature or an age check. A load that is one parcel short at eight in the morning becomes a failed delivery at three in the afternoon.
Almost every metric a depot manages traces back to that half hour. Missing parcels, wrong-address returns, and late-running routes are usually decided at the loading bay rather than on the road, and a new courier who was shown the round but not the checks will repeat the same failure for weeks before anyone notices. Excluded on purpose is the security detail of the operation: depot access codes, high-value parcel handling, and the criteria that mark an address as unsafe belong in a briefing to named staff, not in a video that circulates.
The sequence runs across ten scenes: two on vehicle and load checks before departure, one on reading the manifest against the app, two on the delivery itself and what a successful drop requires, one on address verification, two on the safety rules that apply on foot and at the roadside, one on what to do when nobody answers, and one on end-of-shift returns.
.PNG)
.PNG)
.PNG)
